Last Updated: September 10, 2026
At Backroom Supply Co., our products are made to order. That means we don’t have a warehouse full of shirts waiting around for someone with your particular sense of humor to find them.
Please allow time for us to make your order before it heads your way.
Processing Time
Orders may require up to 2 weeks (14 days) to process before shipment.
Processing time includes the time needed to prepare, produce, and package your made-to-order products.
Processing time does not include shipping/transit time after your order has been handed over to the shipping carrier.
While many orders may be completed sooner, customers should plan for the full processing period when placing an order.
Shipping Rates
Shipping charges, when applicable, are calculated and displayed during checkout before your order is submitted.
Free Shipping
Backroom Supply Co. offers free standard shipping on orders over $70.
The $70 minimum is based on the qualifying merchandise subtotal after applicable discounts and coupons and before taxes and shipping charges.
Orders that do not meet the $70 minimum will be charged the applicable shipping rate shown at checkout.
Delivery Times
Estimated carrier delivery times begin after your order has completed processing and has shipped.
Carrier delivery estimates are not guaranteed by Backroom Supply Co. Delays caused by shipping carriers, weather, holidays, natural disasters, or other circumstances outside our reasonable control may occasionally occur.
Tracking
When tracking is available, shipping and tracking information will be provided after your order ships.
Please allow time for the carrier’s tracking system to update after receiving your shipping notification.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact Backroom Supply Co. as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has shipped.
Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.
Lost or Delayed Packages
If tracking shows that your package is delayed, please allow the shipping carrier reasonable time to complete delivery.
If you believe your package has been lost in transit, contact us so we can review the shipment and determine the appropriate next steps.
Backroom Supply Co. is not responsible for carrier delays outside our reasonable control, but we’ll do our best to help when something goes sideways.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please:
- Check around the delivery location and surrounding areas.
- Check with other members of your household.
- Check with neighbors when appropriate.
- Contact the shipping carrier for additional delivery information.
If you are still unable to locate your package, contact Backroom Supply Co. and we’ll help determine what options may be available.
Returned Packages
Packages returned to Backroom Supply Co. because of an incorrect or incomplete address, refusal of delivery, or other customer-related delivery issue may require additional shipping charges before they can be resent.
Damaged or Incorrect Orders
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.
Please refer to our Returns, Exchanges & Refunds Policy for complete information regarding damaged, defective, or incorrect products.
Contact Us
Questions regarding an order or shipment can be submitted through the Contact Us page on the Backroom Supply Co. website.
Please include your order number when contacting us about an existing order.
By placing an order with Backroom Supply Co., you acknowledge that our products are made to order and agree to the processing and shipping terms described in this policy.