Last Updated: September 10, 2026
At Backroom Supply Co., our products are made to order. Production may begin shortly after your order is received, so please review your order carefully before completing your purchase.
We understand that mistakes happen. Maybe you clicked the wrong size. Maybe autocorrect did something unforgivable to your address. Whatever happened, contact us as quickly as possible.
Cancellations
Orders may be cancelled within 12 hours of purchase by contacting Backroom Supply Co.
After the 12-hour cancellation period, we cannot guarantee that an order can be cancelled because production may have already begun.
If production has not started, we may still be able to accommodate a cancellation request at our discretion.
Once production has begun, the order cannot be cancelled.
Order Changes
Requests to change an order should be submitted within 12 hours of purchase.
Changes may include:
- Garment size
- Garment color
- Product selection
- Quantity
- Shipping address
- Other order information
Changes requested within the 12-hour period will be accommodated when reasonably possible and when the requested product or option is available.
After 12 hours, changes cannot be guaranteed.
Shipping Address Changes
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error, contact us immediately.
We will make reasonable efforts to update your shipping address before shipment. Once an order has shipped, Backroom Supply Co. cannot guarantee that the shipping address can be changed or that the carrier will be able to redirect the package.
Additional shipping expenses resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.
Adding Items to an Existing Order
Once an order has been submitted, additional products generally cannot be added directly to that order.
If you would like additional products, you may need to place a separate order.
Contact us before placing the additional order if you believe the orders may be eligible to ship together. Combining orders cannot be guaranteed.
Refunds for Approved Cancellations
When an order cancellation is approved, the refund will generally be issued to the original payment method.
Your bank, card issuer, or payment provider may require additional time to process and display the refund.
Orders Already in Production
Because our products are made specifically after they are ordered, orders that have entered production cannot be cancelled, changed, returned, or exchanged because of customer ordering errors or a change of mind.
This does not affect our responsibility for products that arrive damaged, defective, misprinted, or incorrect due to an error by Backroom Supply Co.
Please see our Returns, Exchanges & Refunds Policy for additional information.
Contact Us
Cancellation and order-change requests should be submitted through the Contact Us page on the Backroom Supply Co. website.
Please include:
- Your name
- Order number
- The change or cancellation being requested
Submitting a request does not guarantee that a change or cancellation can be completed if the applicable cancellation period has passed or production has already begun.
By placing an order with Backroom Supply Co., you acknowledge that our products are made to order and agree to this Cancellation & Order Changes Policy.