Last Updated: September 10, 2026
At Backroom Supply Co., every product is made to order. We don’t pull your shirt off a dusty warehouse shelf and hope for the best. Once you place an order, we begin preparing your items specifically for you.
Because of the made-to-order nature of our products, please review your order carefully before completing your purchase.
Returns & Exchanges
We generally do not accept returns or exchanges for:
- Ordering the wrong size
- Selecting the wrong color or product
- Changing your mind
- Buyer’s remorse
- Personal preference regarding fit
- Other customer ordering errors
Please review product descriptions, available colors, and sizing information before placing your order.
Damaged, Defective or Incorrect Items
We want you to receive exactly what you ordered and in the condition you expected.
If your order arrives damaged, defective, misprinted, or you receive an incorrect item due to an error by Backroom Supply Co., please contact us within 7 days of delivery.
When contacting us, please include:
- Your name
- Order number
- A description of the problem
- Clear photographs showing the issue
Once we review the information, we may offer a replacement, refund, or another appropriate resolution.
If the problem was our mistake, we’ll make it right.
Sizing
Customers are responsible for selecting the correct size before placing an order.
Sizing and fit may vary slightly between garment styles and manufacturers. Please review the sizing information provided on the applicable product page before ordering.
Ordering an incorrect size does not qualify an item for a return, exchange, or refund unless the product you received differs materially from what you ordered or from the sizing information provided.
Order Cancellations & Changes
Because products are made to order, production may begin shortly after an order is placed.
If you need to cancel your order or change a size, color, shipping address, or other order information, contact Backroom Supply Co. as soon as possible.
We will make reasonable efforts to accommodate your request, but changes and cancellations cannot be guaranteed once production has begun.
Refunds
When a refund is approved, it will generally be issued to the original payment method.
Processing times after a refund is issued depend on your bank, card issuer, or payment provider.
Original shipping charges are generally non-refundable unless the refund results from an error by Backroom Supply Co. or as otherwise required by law.
Color & Appearance
We do our best to accurately represent our products online. However, colors may appear differently depending on your device, screen settings, lighting, garment manufacturer, and production process.
Minor variations in color, placement, or appearance that are normal to the production process are not considered defects.
Final Sale Items
Clearance items, promotional items identified as final sale, and other products specifically marked Final Sale cannot be returned or exchanged except when they arrive damaged, defective, incorrect, or when otherwise required by law.
Contact Us
Questions or problems with an order should be submitted through the Contact Us page on the Backroom Supply Co. website.
Please include your order number whenever contacting us about an existing order.
By placing an order with Backroom Supply Co., you acknowledge that our products are made to order and agree to this Returns, Exchanges & Refunds Policy.
Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.